Frequently Asked Questions
How can I cancel my subscription?
In order to cancel your subscription, you must open your personal account and click on the button "Unsubscribe". You will no longer benefit from the services of our partner site and will no longer be charged by the portals. A confirmation email will be sent automatically.
What kind of subscription do you need for after-sales service?
gecutess.com provides customer service subscriptions that make your life easier. We work with websites that provide help to individuals or professionals, accompanying the client during various operations or steps. Thus, we guarantee the after-sales service offers of every partner’s site.
What are the services offered by gecutess.com
gecutess.com offers simplified management of your subscription. For doing this, you have to go to your personal account by filling in the form at the home page with an e-mail address used at the time of subscription. You will be able to contact the agents responsible for your file, obtain all the information concerning your subscription or cancel it.
I do not remember signing up to a gecutess.com subscription.
You have not signed up to a gecutess.com subscription. You have definitely signed up to a subscription at one of our partner sites for which we provide after-sales service. That’s the reason why the direct debits appeared on your bank statement.
How to find the offer to which I subscribed?
In order to find the details of the subscribed offer, you just need to fill in the form at the home page with the email address used when registering. You will be provided with important information about your subscription, such as the date, the amount of the next withdrawal and the service features you have selected.
Why do I have a gecutess.com charge on my bank statement?
If a direct debit appears on your statement, you have probably signed up to a subscription to one of our partner sites for which we provide the after-sales service. Please note that you are not a client of gecutess.com, but a client of a site that has delegated the management of its customer service.
I forgot the email address used when subscribing to the offer. What can I do?
In case you are unable to retrieve the email address used during the subscription, our agents always have the possibility to find your client file. For this, contact our agents via email, phone or chat and they will give you the instructions.
Who can I contact if I have a question?
gecutess.com agents are experts in after-sales service and will always be able to help you. We work 7 days per week, so you can contact the agents via live chat or via phone by our toll-free number any time you need. You can also send them an email to gecutess.com to which they will respond within 48 hours. Whether you are facing problems managing your subscription to the portals or if you have a question or a complaint, do not hesitate to contact the agents.
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